Getting Started
What is Moss & Tale?
Moss & Tale creates personalised bedtime stories for your child, delivered every night.
How do I add my child's profile?
Go to Children in the menu, tap "Add child", and follow the setup wizard.
When does my child's story arrive?
Stories are generated ~2 hours before your child's bedtime and delivered by email.
What are seeds?
Seeds are credits you use to generate extra stories or Choose Your Own Adventures.
Stories
My story didn't arrive
Check your Library, spam folder, and that bedtime/timezone are set correctly.
The story doesn't seem right
Rate the story or use the journal to guide tonight's topic.
How do I change my child's bedtime?
Go to Children, tap your child's profile, and update the bedtime field.
What are Choose Your Own Adventures?
Interactive stories where choices shape the plot. Costs 2 seeds.
Account & Billing
How do I upgrade or downgrade my plan?
Go to Settings or the Pricing page to change your subscription tier.
How do I cancel my subscription?
Go to Settings â your subscription shows a cancel option. Access continues until end of billing period.
How do I delete my account?
Go to Settings â scroll to the bottom â "Delete my account".
Can I download my data?
Yes â go to Settings â "Download my data" for a full export.
Privacy & Safety
How is my child's data protected?
We follow UK GDPR and the Children's Code. Data is encrypted, never sold, and deletable any time.
Are stories generated by AI?
Yes â stories are created by AI, personalised for your child, with safety filtering applied.
How do I manage email notifications?
Go to Settings â Email notifications to toggle story and marketing emails.